Amazon Warehouse Deals Frequently Asked Questions
1. What is Amazon Warehouse Deals?
Amazon Warehouse Deals is a part of Amazon.sa that specializes in offering great deals on returned, warehouse-damaged, used, or open box products that are in good condition but do not meet Amazon.sa rigorous standards as "new." We provide discounts on used items for customer favourites such as smartphones, laptops, tablets, home & kitchen appliances, and thousands more. For each used product we sell, we thoroughly test the condition of the item and provide detailed descriptions to make it easier for you to make a decision.
2. Do Amazon Warehouse Deals' products qualify for Prime or FREE Shipping?
Yes. Eligible items sold by Amazon Warehouse Deals qualify for Prime or FREE Shipping.
3. How do you evaluate a product's condition?
We thoroughly test the functional and physical condition of each item and give the product a specific grade before selling it. We also inspect our products for missing accessories and packaging damage. Based on our quality check, each item will be assigned one of the four evaluations to describe its overall condition: “Like New”, “Very Good”, “Good”, and “Acceptable”.
4. How can I understand a product's condition?
Since each item is unique, we use detailed descriptions to help you better understand the item condition, by describing its appearance, functional qualities, accessories and packaging condition. We provide all the detailed information on the product condition right on the product detail page, to help you make your decision. Depending on the item condition, you will find that some items have even deeper discounts.
Used - Like New: An item in perfect working condition, the packaging may bear some damage. The item fully functions, and all its essential accessories are complete.
Used - Very Good: An item in very good condition that may have seen limited use and fully functions. The item may have minor cosmetic imperfections. It may arrive with damaged packaging or be repackaged and could be missing some non-essential accessories. Missing accessories are shown under individual item description.
Used - Good: An item in good condition that may show wear from moderate use and fully functions. The item may arrive with damaged packaging or be repackaged. It may have minor cosmetic damage, such as a small scratch. The item may be missing some valuable accessories and it may not be used until those accessories are purchased separately. Missing accessories are shown under individual item description.
Used - Acceptable: An item may have clear signs of usage but still serves its main function. Item may arrive with damaged packaging or be repackaged. The item may have cosmetic damages on it or show other signs of previous use. Signs of usage can include scratches, dents, and worn corners or edges. The item may be missing some valuable accessories, components or spare parts, and it may not be used until those parts are purchased separately. Missing parts are shown under individual item description.
5. Your inventory keeps changing, is this normal?
Yes. Since we specialize in returned, warehouse damaged, used or open box products, we can't predict future availability for any item, so check back often and order quickly.
6. How can I return my product if I am not satisfied?
Your Amazon Warehouse purchases are covered under Amazon's Returns Policy Returns Policy. Just like with any Amazon purchase you make, if you are unsatisfied with the product for any reason, you can return the item in accordance with Amazon's Returns Policy. Since each item at Amazon Warehouse is unique due to its nature, we unfortunately will be unable to replace any item with its exact same condition, but we might have a similar item in stock, so don’t forget to check!
